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TERMS AND CONDITIONS

Welcome to Message On A Ribbon.  By continuing to browse our website you are agreeing to comply with and be bound by the following terms and conditions of use, together with our privacy policy.  The term 'Message On A Ribbon' or 'I' 'me' 'my' 'us' or 'we' refers to the owner of this website.  Our registered business address is Amersham Close, M41 7WH.  The term 'you' refers to the user or viewer of, or purchaser from our website.  When you place an order for a product in any of the ways described, you are offering to buy it for the price stated, subject to these terms.  Message On A Ribbon can be contacted by email at val.devlin@aol.co.uk.


Privacy and Data Policy


Message On A Ribbon makes a commitment to protect your privacy.  As from 25th May 2018 all businesses have to be GDPR compliant (General Data Protection Regulation).  Message On A Ribbon only holds minimal personal details used to fulfil your order (e.g. name, address, email).  Message On A Ribbon does not store any card or bank details.  Payment is made via PayPal who are GDPR compliant.  I do not run marketing campaigns or email newsletters so I will not pass on any customer data and the customer retains the right to ask at any time about their personal details and its use.  All devices used for Message On A Ribbon are password protected and have up to date security software in place.  Message On A Ribbon does not disclose buyers' information to third parties other than when order details are processed as part of the fulfilment (for example, PayPal).


Terms and conditions


When you place an order online, an email will be sent to confirm that we have received your order.  Payment must be made in full at the time of ordering.  Payment can be made by PayPal.  You do not need a PayPal account to pay by this method - you can pay with your debit card via the PayPal web site.


Delivery


Message On A Ribbon will charge the cost of postage by Royal Mail.  The delivery costs will be provided.


Delivery Method


Orders are dispatched by Royal Mail.  Personalised custom orders will be posted between 5-7 working days from the order date, but may take up to two weeks during busy periods.  If you require your order by a certain date, please let us know and we will do our best to meet your required date.  If we have your required colour of ribbon in stock, we can usually manage an order at short notice.  We will make every effort to dispatch items as soon as possible but we will not be liable for any loss caused to you by late delivery.  Royal Mail stipulate that only items still not delivered after 15 working days can be officially classified as lost.  Compensation for loss of goods is limited to the cost of the goods ordered and will be in the form of a replacement or a refund.  This does not affect your statutory rights.


Returns Policy


We will endeavour to replace any item that is deemed faulty due to a printing error, incorrect colour, wording, font or image on the printed items if it is our own fault.  Any other faults which  need replacing due to the fault of the customer are at the discretion of Message On A Ribbon.  The customer's wording for personalisation will be printed exactly as the customer requests when ordering.  Any spelling mistakes, grammar mistakes or incorrect wording provided by the customer will the the responsibility of the customer.


Cancellation Policy


Due to our items being personalised and in conjunction with the Distance Selling Regulations, we are unable to accept returns or offer refunds for items as each of our products is custom made to your specification.  Any items purchased which are not custom made and/or personalised can be returned within 14 days in the original packaging in the condition they were sent in and the customer must inform Message On A Ribbon by email of their intention to return the item/s.  The customer is responsible for the cost of posting the returned item/s and a refund of the cost of the item (excluding postage costs) will be made by Message On A Ribbon upon receipt of the returned item.